Capsticks Boost Client Service with WinScribe Digital Dictation Roll Out
London - 9 March 2006 - London healthcare law specialist, Capsticks, has announced that it has completed a roll out of the WinScribe digital dictation system to over 130 staff. The firm-wide solution was supplied by WinScribe's exclusive UK Platinum Partner, SRC, and was rolled out within 2 months of a successful pilot involving 21 of the firm's Putney-based staff.
"Providing a rapid, reliable and cost-effective service for our clients is central to our business, so it was crucial that we chose a digital dictation solution that would enable us to drive improvements in this area," said Brian Capstick, managing partner.
"We chose WinScribe because it was more flexible than alternative systems and could closely meet these client service objectives. It also met more of our needs to assess and improve productivity through powerful management reporting tools."
In addition to consultancy, project management, installation and support, SRC provided end user training during the pilot phase and for the roll out a comprehensive train-the-trainer course, which allowed Capsticks' in-house staff to deliver their own training.
"The reputation of the SRC team was another key factor in our selection of WinScribe, as we felt we were more likely to establish an effective working relationship with SRC. We have been impressed with the commitment and professionalism of their people."
Chris Hart, SRC CEO, added "Our business is built upon combining the best technologies with the skills of the most talented, experienced people; we're delighted that our high-quality services have enabled another leading firm to rapidly roll out WinScribe digital dictation firm-wide."
The WinScribe digital dictation system is now in use at over 2,300 sites worldwide. UK law firms who have recently rolled out the SRC WinScribe solution include Cobbetts, Foot Anstey, Forsters, Gorvins, Beachcroft Wansbroughs, CMS Cameron McKenna, Walker Morris and Lupton Fawcett.
SRC is WinScribe's exclusive UK Platinum Partner and WinScribe is a member of the Legal Software Suppliers Association (LSSA).
