SRC - Services

SRC Services

SRC Services

SRC has developed an enviable reputation for providing innovative, successful digital dictation, speech recognition and document control and security solutions to professional organisations since 1995.

This experience, combined with an unwavering commitment to delivering the very best, market-leading consultancy, project management, training and support services enables SRC to ensure that no matter what the industry and chosen technology, each and every solution is delivered on-time and on-budget, ensuring seamless introduction and smooth day-to-day operation.

Further information
We realise that the information on this website is only the first step in identifying the right solution for you and your organisation. SRC's business development team will be delighted to discuss your requirements in much greater detail. To contact us, simply click on one of the options in the Contact Us box.

Consultancy

Just as no business is quite the same as the next, SRC realises that each of our clients' organisations have different objectives and priorities for their speech solution.

With SRC, there's no such thing as a one-size-fits-all approach. That's why SRC's consultants devote a considerable amount of time to identify the issues an organisation is facing and to define the appropriate solution to meet their needs. This approach is not just limited to the technical scope of the solution. SRC liaise with all stakeholders in the organisation that will be affected by the introduction of a speech solution, from senior management to IT, HR and Operations functions.

This holistic approach ensures that each stakeholder understands how the proposed solution will be introduced and used, which in turn generates organisational buy-in and ultimately ensures a successful project that meets or even exceeds the customer's commercial and technical objectives.

Advanced Workflow Management

No organisation remains the same year-on-year; processes evolve, staff change and new objectives are set. To support and encourage this evolution, organisations using the WinScribe Digital Dictation system should regularly review how the system supports their business.

SRC’s Advanced Workflow Management (AWM) consultancy service provides expert analysis of how the WinScribe system is being used, corrects minor setup issues and gives comprehensive recommendations on how to achieve additional cost savings and process improvements.

Project Management

When it comes to introducing digital dictation or speech recognition to an organisation, or managing a complex roll-out across multiple departments and locations, the value of a well organised, methodically planned and tightly managed project can never be overestimated.

SRC's project managers guarantee the smooth deployment of all our solutions. Using PRINCE 2 methodology to ensure consistent, high-quality planning and service provision, SRC's project management team guide each customer through the deployment process.

Central to SRC's approach is the formation of a single project team, encompassing SRC consultants and key members of the client's project team. This approach provides the benefit of shorter communication chains and a generally more agile and effective team.

Training

No matter how effectively a solution has been designed and installed, without first-class training, the real benefits to the business can never be realised. That's why high-quality training services and materials sit at the heart of each solution SRC delivers.

Each SRC training course is delivered on-site and is fully tailored to meet the specific needs of the organisation. We write all our own courses and manuals based on years of experience, both in the selected technology and market sector. SRC trainers are enthusiastic and highly experienced, with a real commitment to ensuring that not only are users entirely comfortable and happy with the system, but also that the business is in a position to benefit from the solution delivered.

SRC Training Services

Pre-project briefing workshops
Author training
Secretary training
Secretary administrator training
Technical administrator training
Support desk training
Outsourced transcription training

Support

SRC's approach and commitment to first-class support is a key differentiator from other speech solution suppliers.

SRC recognise that document creation is mission critical to all organisations and therefore ensure that an appropriate level of support is available to each and every client. SRC provides a range of support packages, each with clearly defined service levels that ensure prompt and prioritised handling of any technical issues that arise.

24 x 7 support available
E-mail and Telephone helpdesk
On-site visits
Remote server support

Clear escalation procedures and the added assurance of rapid on-site support options to supplement remote and telephone support ensure that in the unlikely event of disruption to the speech solution, users are provided with a rapid service restoration.